Thanks for purchasing our products (or subscribing to our services) at operated by Shandong Hiking Machinery Technology Co., Ltd.. We offer a full moneyback guarantee for all purchases made on our website. If the product you received is not in accordance with the description given by us, , you can contact us and propose any question, we will give you full refund after facts are confirmed within 14 calendar days of your purchase. After the 14 day period you will no longer be eligible and won’t be able to receive a refund. Please carefully check if there is any problem with the product after consignment of the product, if any problem please contact us in time. We only refund for unused products, if you have already used the product you purchased, we will provide you with free guarantee within guarantee period and cost quality guarantee after guarantee period