Service Introduction of our laser screed products We firmly believe that “People-oriented, quality first, market change, faith do not change” as our business philosophy. When you buy products from HIKING company, we will provide you with satisfactory service, and you will not have any trouble in future. We firmly believe the service idea that ” Quality first, service upmost” . Therefore, seriousness will be a kind of habit of us, we will meticulously and dutifully solve problem for you. We believe in “the value of growing up together with the customers “, will accompany every aspect of our service to you, to meet your requirements the greatest degree. HIKING company is centered in customer service to provide perfect and thoughtful service for you.
The demand for differentiated construction is always there, and we spare no effort in helping you to select the right equipment and realize the optimal value of the equipment you purchase. Customized Order Provided HIKING company has experienced R&D team, tell us your demand, won’t let you down. OEM Service OEM service is available, HIKING company has advanced production equipments and strong production capacity, can meet the requirements of production of a large number of OEM orders. Transportation In order to meet your every need, we provide a professional transportation delivery service and a training service.
One year free warranty For the laser screed products you buy from HIKING company, you will get free one year maintenance service from the designated maintenance department in the normal use(from purchase invoice date). If there is really problem with our company product quality, all expenses is for our company account. Provide Lifelong maintenance Since the date you buy our products (from purchase invoice date), the company provide life-long maintenance service for you. For product quality problems caused by the user(or beyond warranty) there’s a charge, but not higher than the cost of the total (or production cost).
Because the products we sell are large items, we refuse refunds for any reason other than unresolvable quality issues after the product has been shipped. If you insist on returning the product, you shall be responsible for the entire shipping and customs procedures of the goods and refund the amount agreed in your contract after we receive the product.